F.A.Q 📋

Please empty your fridge and wipe it down prior to the arrival of the removalists.

You’re able to help carry boxes, which can often make the move faster and cheaper.


For liability reasons, you are regrettably not allowed in the trucks, which includes riding in the truck during transit.

Please do not pack dangerous items for transit in the trucks. These include things like flammable liquids, corrosive chemicals, firearms, noxious materials, poisonous items, pets, or any perishable products.

We take maximum precautions and place great importance on treating your belongings with the appropriate care they require for a safe and secure move. This includes specialty protective equipment such as blankets and trolleys.


Nonetheless, accidents inevitably occur on rare occasions.

Our movers are able to disassemble and reassemble standard furniture items like bed frames and tables for an extra charge.


Our handymen, carry all necessary power tools, and are able to do things like mounting a television onto a wall.


There are no additional charges for disassembling or reassembling furniture, however, such services will be billed at our standard rates.


You may wish to disassemble some furniture (such as IKEA furniture) prior to the move if it is not fit for remaining in one piece during transit.

Bookings may be cancelled (or rescheduled) more than 24 hours before their start time without penalty and with a full refund of deposit.


Bookings cancelled less than 24 hours before their start time will incur a loss of the deposit.


Booking cancelled on the day of the move will incur our minimum charge fee ($260 + call-out fee).

We’re able to move most heavy items, however, in some instances, certain items may prove prohibitive. Examples include certain pianos.

For any items over 10lb, we strongly advise letting us know when requesting your quote to confirm we’re able to move it.


Certain heavy or oversized items may also incur a surcharge which will be charged at the time of booking.


In the rare event that we are unable to move your oversized item, we will recommend specialty heavy-item movers that can assist.

Areas we service include all Ontario and some parts of Quebec.

For long distance or If unsure, please feel free to give us a call at 613-410 -8112 or send us an email.

There are a wide range of factors that influence how long a move will take. These include the number of items being moved, parking accessibility for the truck, the level of your apartment, access to your home (eg. stairs or lifts), and the distance of the transit journey. As a general rule of thumb…


- 1 bedroom home: 3-4 hours

- 2 bedroom home: 4-6 hours

- 3 bedroom home: 5-7 hours

- 4 bedroom home: 7-10 hours


Please note that these are only estimates and have the potential to vary greatly based on a variety of factors.


Our rates are based on time—not volume. Rates start at $110.00 CAD per hour 3 hours minimum, which includes 2 men and a truck.


The hourly rate charge begins when we arrive at your origin-destination, and ends when we finish at your final drop-off destination.


There is also a small one-off travel fee to cover the cost in travelling to and from your job.

You’re able to book your move 7 days a week, including public holidays. Weekends are generally the most popular times, so we recommend booking as far in advance as possible to secure your preferred date.

There are two timeslots that moves can be booked:

The morning timeslot will have the movers arrive at 8:00amThe afternoon timeslot will have the movers arrive between 1:00 – 3:00pm, depending on when morning jobs finish (you will be contacted by phone 20-30mins before arrival to let you know we’re on the way)

If alternative times are required, please call us on 613 -410 - 8112 or send us an email to organise a convenient time.